Services & security
Everything we run, and the reason it matters.
Tech Fusion delivers managed IT and layered cybersecurity as one service: the help desk, the cloud administration, the security operations and the recovery planning all sit with the same team.
Delivery
Level 1–3 support, ticket ownership and vendor escalation
Coverage
Help desk Mon–Fri 8 a.m.–6 p.m. ET
Security monitoring
24/7 managed detection and response in qualifying tiers
Managed service catalog
Eleven service lines, one accountable team.
Each service below is delivered, monitored and reported by Tech Fusion under a written scope — with the plan tier it belongs to stated in the inclusions.
Services we offer
The full catalog of managed technology offerings behind the nine service lines — each with its own scope, capabilities and outcomes.
The defense stack
No single product stops every attack — so we operate five layers together.
This is how Tech Fusion runs security: a coordinated operating model around your environment, not a licence you buy and hope for. Each layer is contracted, monitored and reported.
Endpoints hardened and patched, managed multifactor authentication enforced, email filtering and domain authentication in place, firewalls configured and privileged access limited. Prevention buys time; it is never the whole answer.
Advanced endpoint detection and response plus 24/7 AI-assisted and human-led managed detection and response support investigation and escalation, so suspicious behaviour is caught while it is still small.
Tech Fusion coordinates incident response with your authorized contacts: account lockdown, session revocation, endpoint isolation and remediation work, documented as it happens.
Managed cloud backup provides protected copies, including immutable backup capability where available and correctly configured. We monitor backup jobs, define retention and recovery objectives, and plan restoration tests.
Monthly vulnerability and configuration reviews, quarterly assessments and executive reporting in the higher tiers turn findings into a prioritized remediation roadmap instead of a list nobody actioned.
Clear boundaries
What is included — and what gets quoted separately.
Managed service fails when scope is vague. This is the split we put in writing before onboarding, so there are no surprises when something falls outside a monthly rate.
Included in managed plans
- Level 1–3 help desk, remote troubleshooting and ticket ownership
- Proactive endpoint monitoring, approved patching and maintenance
- Endpoint security baseline, hardening and least-privilege guidance
- Cloud productivity and user administration
- EDR, email security, MDR and MFA administration in Business Secure and above
- Managed cloud backup for licensed workloads in Business Secure and above
- Complimentary initial IT and security assessment
- Service reporting: quarterly in Essential IT, monthly security reporting in higher tiers
Scoped and quoted separately
- Servers, network appliances and devices beyond the agreed inventory
- Cloud consumption, hosting, compute, storage and third-party licences
- Hardware, software and subscription procurement
- Onsite visits, dispatch and after-hours non-emergency work
- Projects, migrations and complex application support
- Compliance certification, forensic investigation and legal response
Next step
Not sure what your environment actually needs? That is what the assessment is for.
A complimentary IT and security assessment reviews devices, email, identity, backup and network posture — then gives you a risk-ordered summary you can act on with or without us.
Coverage in motion
Scroll down — the whole service line moves with you.
Help desk, endpoint, email, identity, backup and the network run as one accountable agreement instead of six separate vendors.
Private AI Assistant & Chatbot
A custom AI chatbot grounded in your company's own documents, websites and data — private to your business, with answers that go beyond a standard LLM.
Managed help desk & endpoint operations
One accountable team handles every Level 1–3 call, ticket and vendor escalation for the systems we manage.
Advanced endpoint detection & response
Endpoint detection and response watches behaviour on managed devices, not just signatures.
24/7 managed detection & response
AI-assisted monitoring with human-led investigation, triage and escalation for security threats in qualifying tiers.
Email security & domain authentication
Stops the most common way attackers get in — a convincing message that looks like it came from someone you trust.
Identity & access control
Most breaches today begin with a stolen credential, so identity is where we harden first.
Immutable backup & recovery
Protected copies that resist modification or deletion during their retention period, with recovery actually planned.
Service lines