Coverage in motion
What is covered between the calls.
The service lines say what we run. This is how it runs — who answers, what is watched overnight, and how recovery is proven when it matters.
One number to call
Monday–Friday, 8 a.m.–6 p.m. ET, answered by a US-based technician who already has your environment in front of them.
Eyes on it overnight
Security alerts are triaged around the clock in qualifying tiers, with human-led investigation and escalation to your contact.
Coverage across the full United States
Every engineer, every ticket and every project stays onshore. No offshore hand-off in the middle of an incident.
Identity locked at the door
Multifactor authentication is enforced on email, remote access and admin consoles before a password ever gets reused.
Restores that are tested
Backups are proven with restore drills, so recovery is a documented procedure rather than a hope at the worst moment.
Documented response windows
Each priority level carries its own response commitment, so escalation is a defined step instead of a judgement call.
A named contact, not a queue
An engineer accountable to your account, who knows your sites, your software and the quirks of your environment.
Service lines